Support
Resifly Support
Resifly is an iOS app that helps you keep track of your trip information, tax residency, and visa or residence-permit deadlines. All data is stored on your device.
Contact us
Email: support@resifly.ch
We reply within 5 business days.
Frequently asked questions
- How do I add a trip?
- Open the Trips tab and tap Add trip. Enter the country plus entry and exit dates. You can also fill this in automatically: upload a boarding pass from a photo, PDF, or Apple Wallet, and Resifly will recognize the route and dates.
- I forgot my PIN. How do I regain access?
- The PIN is stored only on your device and is the encryption key for your documents, so it cannot be recovered remotely. You will need to reinstall the app and restore data from a previously exported ZIP archive.
- How do I restore a subscription on a new device?
- Open the Profile tab and tap Restore purchases. Make sure you are signed in with the same Apple ID used for the subscription.
- How do I export a report?
- On the Report tab, choose a period and tap Generate report. You get a PDF with a travel table, day counts, and goal status. Optionally add a ZIP archive of supporting documents. The report language is chosen separately from the app language.
- Why does the day counter differ from my own calculations?
- Resifly counts days using each country’s rules: calendar year, rolling 12 months, or the 90/180 Schengen window. Check that every trip has both dates and no overlaps — the app warns about these cases on the Trips tab. For professional advice, contact our partner mainpartnertrust.com
Subscription
Resifly is free for 7 days. After that, Resifly Premium unlocks access — monthly or yearly. The current price for your region is shown in the app on the subscription screen.
The subscription renews automatically unless you cancel at least 24 hours before the current period ends. Payment is charged to your Apple account when you confirm the purchase.
To manage or cancel: Settings → your name → Subscriptions → Resifly.
Your data
Resifly has no accounts or servers. Trips and documents are encrypted and stored locally on the device; access uses your PIN or Face ID. We cannot access your data and do not share it with third parties.
To delete everything, simply delete the app — trips, documents, and encryption keys are permanently erased with it.